CRM Executive

2 weeks ago

Coimbatore, India TCP INTERNATIONAL INC. Full time

Job Requirement:
** Position : CRM Executive**

** Experience : 0 to 3 years**

**Skills and Experience in the following Required**:

- Ensures that customers receive the quickest service possible.
- Determines a course of action to resolve customer problems.
- Provides assistance to representatives during extremely busy times.
- Collects customer payments, Issues customer refunds.
- Interacts with vendors.
- Generates reports for upper management.
- Maintains database of customers for follow up.
- Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
- Uses social media to help promote the company’s products and services.
- Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Helps develop new products, services and promotions based on customer preferences.
- Meets deadlines.
- Participates in the formulation of the company’s strategic plan.

**Required Knowledge, Skills and Abilities**
- Must have outstanding customer service skills.
- Strong interpersonal and active listening skills.
- Must have good computer skills.
- Must be highly detail oriented and have the ability to effectively multi-task.
- Must have excellent management and leadership skills.
- Extensive knowledge of the products and services offered by the company.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Coimbatore, Coimbatore - 641041, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

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