CRM Executive

2 weeks ago

Coimbatore, India DAR JEWELLERY PRIVATE LIMITED Full time

**Responsibilities**:

- Greet customers warmly, ensuring they feel welcomed and valued.
- Engage in conversation to identify the specific needs or preferences of the customers.
- Direct customers to the appropriate counters based on their needs.
- Offer customers refreshments such as water.
- Pay attention to customers' requests, concerns, and inquiries with patience and respect.
- Maintain a professional and well-groomed appearance at all times.
- Uphold instore discipline by adhering to company policies and procedures.
- Coordinate and organize customer birthday or anniversary celebrations in accordance with company guidelines.
- Record and manage customer feedback in a designated register or CRM system.

**Requirements**:

- Any Bachelor degree is applicable.
- Proven experience in a customer service or CRM role.
- Excellent interpersonal and communication skills.
- Patience, empathy, and a customer-centric mindset.
- Ability to multitask and handle customer inquiries efficiently.
- Professional demeanor and grooming standards.
- Positive attitude and willingness to go the extra mile to ensure customer satisfaction.

**CTC**: 2,00,000 to 3,00,000 per annum.

**Experience**: 1+ years/Fresher

**No. of Vacancy**: 3

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8925840414

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