CRM & Operations Executive Intern

19 hours ago

Coimbatore, Tamil Nadu, India SKYPLAY IPTV SERVICES PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: CRM & Operations Executive Intern

Location: Coimbatore

Job Summary:

We are looking for a detail-oriented and proactive CRM & Operations Executive Intern to manage and optimize our broadband and IPTV provisioning workflows, CRM margin calculations, incentive processes, and hardware reconciliations. The ideal candidate will coordinate with cross-functional teams to ensure smooth operations and accurate reporting, contributing to SKYPLAY's operational excellence and business growth.

Key Responsibilities:

  • Manage and support daily ISP operations including broadband and IPTV activations.
  • Oversee CRM workflows including data accuracy, margin calculations, and incentive workings.
  • Perform reconciliation of Firestick devices and Optical Network Terminals (ONTs) to ensure inventory accuracy.
  • Coordinate agreement signing and documentation processes with partners and internal teams.
  • Prepare and deliver weekly sales meeting reports and PLI (Product Line Income) reports.
  • Collaborate with finance, operations, and Network Operations Center (NOC) teams for timely and accurate report inputs.
  • Monitor and streamline activation pipelines to meet Daily Activation Run Rate (DARR) and BTS-related targets.
  • Assist in CRM integration with OLT/ONT systems for seamless provisioning tracking.
  • Maintain detailed MIS (Management Information System) documentation and assist in process improvements.
  • Support team with data analysis using Excel/Google Sheets, including Pivot tables, VLOOKUPs, and other formulas to generate actionable insights.

Qualifications and Experience:

  • 0 to 2 years of relevant experience in ISP operations, CRM handling, or MIS roles.
  • Strong knowledge of ISP operations and broadband provisioning processes.
  • Hands-on experience with CRM systems and telecom operations.
  • Excellent proficiency in Excel or Google Sheets.
  • Prior experience or familiarity with OLT/ONT CRM integration is preferred.
  • Good interpersonal and communication skills, with ability to collaborate across teams.

Skills:

  • Strong analytical and problem-solving abilities.
  • Data-driven mindset with attention to detail.
  • Ability to work under pressure and meet tight deadlines.

Job Types: Full-time, Fresher, Internship

Contract length: 6 months

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time
  • Paid time off

Work Location: In person

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