CRM Executive
17 hours ago
We are seeking a passionate and customer-centric CRM professional with strong expertise in CRM tools, social media lead conversion, and marketing campaign execution. The ideal candidate will play a key role in driving customer engagement, nurturing leads, and maximizing conversions, ensuring a seamless customer journey across digital and in-store touchpoints.
Key Responsibilities:
* CRM Management:
* Manage and maintain the CRM database to ensure accuracy, segmentation, and effective customer profiling.
* Monitor customer interactions, track engagement, and ensure timely follow-ups.
* Lead Conversion:
* Handle leads generated from social media campaigns, digital ads, and store walk-ins.
* Drive higher conversion rates through persuasive communication and personalized follow-ups.
* Communication & Engagement:
* Craft engaging customer communication through emails, WhatsApp, SMS, and calls.
* Build strong client relationships with a luxury service approach.
* Marketing Campaign Execution:
* Collaborate with the marketing team to plan, execute, and track campaigns across social media, digital, and offline platforms.
* Execute store-level campaigns, ensuring seamless coordination with the retail team.
* Data Insights & Reporting:
* Track campaign performance, customer engagement metrics, and conversion analytics.
* Share actionable insights to improve customer acquisition and retention strategies.
Required Skills & Competencies:
* Strong communication and interpersonal skills with a customer-first mindset.
* Creative approach to selling and relationship-building in the luxury segment.
* Proven ability to convert leads from social media and digital campaigns.
* Graduate/Postgraduate in Marketing, Business Administration, or related field.
* 1-2 years of experience in *CRM / Customer Relations / Digital Marketing* (preferably in luxury retail, jewelry, or lifestyle industry).
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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