Cec Officer

**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...

Job Category KMBL Degree Level Bachelor s Degree Posting Description for Candidates CEC Officer Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer...

Job Description As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

Job Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

Job Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role o To exclusively handle Wealth Privy Outbound calls- schedule equivalent experience profiles from other competitors Differentiated training to make them universal phone banking officers - cross training in cards liabilities assets o This...

**CEC Officer - Inbound - Retail Liabilities** - Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager - 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Shift Timings : *Rotational*...

Job Role: - Adhere to agent-level Service Level Agreement (SLAs) specific by the process. - Ensure adherence to time schedules (Turn Around Time). - Complete the logs specified by the process (End-of-day target). - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process. - Act on the...

**811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...

Job Role: - To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer...