Cufd Officer-digital Banking Kotak 811-contact Centre Inbound
20 hours ago
Job Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - 811 CUFD Customer Unfreeze Department Department Customer Experience Center Location Thane Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To attend the inbound calls icommit make outbound calls to customers in 811 CUFD and process the queries requests to customer s satisfaction related to freeze both voice or video To identify and convert the opportunities for cross selling banking product on customer s call if required Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader SME Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday Bank holidays Flexible to get scattered 6 Week Offs in a month with 9hours of shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Understand customers profile and identify any risks related to profiles Act as a risk control unit and complete due diligence on customers profile
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department) Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager / Deputy Manager Job Role - To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering...
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Thane, MH, IN Kotak Mahindra Bank Full time811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...
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Thane, Maharashtra, India Kotak Mahindra Bank Full time811 Digital - Outbound OfficerDepartment Retail Liabilities Digital Banking Location Mumbai Thane Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to...
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Thane, India Kotak Mahindra Full timeTo Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer “delight”...
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Thane, India Kotak Mahindra Full time**811 Service Out Calling Process Officer**-**Digital Banking** - Department - Retail Liabilities | Digital Banking - Location - Mumbai, Thane - Number of Positions - Multiple - Position Grade - M1 & M2 - The role is for 811 Service Out calling Process wherein Officer will handle customer calls and assist them on their Queries, Request and Complaints -...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description - To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure...
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Relationship Officer
2 days ago
Mumbai, -VASAI-VASAI WEST-NO.- 'BADRINATH'-BR-MAH, BADRINATH AMBADI ROAD VASAI WEST, Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRelationship Officer-811-Digital Banking Kotak 811-SalesThe Relationship Officer will be responsible for sales and promotion of Kotak 811 Digital Banking services. The role involves building and maintaining customer relationships, achieving sales targets, and providing excellent customer service
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Customer Service Executive
1 week ago
Muktai Nagar (Thane), Mumbai, India Kotak Mahindra Bank Full time ₹ 3,50,000 per yearJob Role: Kotak 811 Inbound Officer Company: Kotak Mahindra Bank (On Direct Payroll) Job Type: Full-time Process: Inbound with Cross-Selling Location: Wagle Estate, Thane (W) Job Description: We are hiring experienced sales professionals for the role of Inbound Officer for Kotak 811. This role involves handling inbound customer queries along with...
