Cufd Officer-digital Banking Kotak 811-contact Centre Inbound
5 days ago
Job Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - 811 CUFD Customer Unfreeze Department Department Customer Experience Center Location Thane Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To attend the inbound calls icommit make outbound calls to customers in 811 CUFD and process the queries requests to customer s satisfaction related to freeze both voice or video To identify and convert the opportunities for cross selling banking product on customer s call if required Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader SME Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday Bank holidays Flexible to get scattered 6 Week Offs in a month with 9hours of shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Understand customers profile and identify any risks related to profiles Act as a risk control unit and complete due diligence on customers profile
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC-Relationship Manager-VRM, you will be the face of our digital banking platform, Kotak 811. Your primary responsibility is to engage with customers virtually, understand their needs, and offer tailored banking solutions. This role is perfect for an enthusiastic and sales-driven individual who thrives in a fast-paced, digital...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As the Team Leader for VRM 811 in Digital Banking Kotak 811-VRM, you will play a pivotal role in driving sales and managing a high-performing team. Your primary focus will be to develop and execute strategies that enhance customer engagement and acquisition, leveraging the power of digital banking solutions. This role offers a unique blend of...
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Inbound Sales Specialist
5 days ago
Thane, India Kotak Mahindra Bank Full timeCompany Name: Kotak Mahindra Bank Profile: Kotak 811 Inbound Officer (Directly on Kotak Bank’s payroll) Qualification : Graduate Mandatory Excellent Communication skills in English Salary: Up to 3,59,000 CTC depends on interview Key Responsibilities: Handle inbound calls from customers related to Kotak 811 digital savings accounts Resolve customer queries...
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Inbound Sales Specialist
5 days ago
thane, India Kotak Mahindra Bank Full timeCompany Name: Kotak Mahindra BankProfile: Kotak 811 Inbound Officer (Directly on Kotak Bank's payroll)Qualification: Graduate MandatoryExcellent Communication skills in EnglishSalary: Up to 3,59,000 CTC depends on interviewKey Responsibilities:Handle inbound calls from customers related to Kotak 811 digital savings accountsResolve customer queries related to...
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811-cec Officer-inbound-digital Banking Kotak
2 weeks ago
Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...
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Onboarding Officer
3 days ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an Onboarding Officer for Video KYC VKYC under Kotak 811 Digital Banking you will be responsible for completing full KYC verification for customers via secure video calls This role is critical in ensuring a smooth compliant and customer-friendly onboarding experience You will verify customer details ensure...
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Onboarding Officer
7 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy,...
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Inbound Sales Specialist
5 days ago
Thane, India Kotak Mahindra Bank Full timeCompany Name: Kotak Mahindra BankProfile: Kotak 811 Inbound Officer (Directly on Kotak
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Customer Service Representative
5 days ago
Thane, India Kotak Mahindra Bank Full timeCompany Name: Kotak Mahindra Bank Profile: Kotak 811 Inbound Officer (Directly on Kotak Bank’s payroll) Qualification : Graduate Mandatory Excellent Communication skills in English Salary: Up to 3,59,000 CTC depends on interview Key Responsibilities: Handle inbound calls from customers related to Kotak 811 digital savings accounts Resolve customer queries...
