811-cec Officer-inbound-digital Banking Kotak

2 weeks ago


Thane, India Kotak Mahindra Full time

**811 Digital - Outbound Officer
**Department**

**Retail Liabilities | Digital Banking**

**Location**

**Mumbai, Thane**

**Number of Positions**

**Multiple**

**Position Grade**

**M1
- **Assisting in resolving customer queries.**:

- **Contacting potential or existing customers to inform them about a product or service using scripts**:

- **Answering questions about products or the company**:

- **Asking questions to understand customer requirements and close sales**:

- **Providing information to customers.**:

- **Monitoring sales performance.**:

- **Closing sales deals.**:

- **Keeping a record of calls and relevant details.**:

- **Go the “extra mile” to meet sales quota and facilitate future sales**:

- **Keep records of calls and sales and note useful information**:

- **Make sales or recommendations for products or services that may better suit customer needs**:

- **Adhere to all company policies and procedures
- **Graduate with decent English communication.**:

- **Should be dedicated and display integrity.**:

- **Willingness to learn with an attitude of continuous improvement.**:

- **Willing to work in rotating shifts



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