Team Member-training-cec-ho

**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

Job Role: - Design, develop and maintain content for Instructor Led Programs (ILP) for various Training Modules applicable for Functional Learning areas covering assessments, training content, facilitator guides, post training assessments/evaluations, workbooks, etc. - Design and develop content for eLearning Training modules using tools like Articulate...

Job Description The key responsibilities of the role will be as follows:Identify the training requirements for a large number of employees of various Retail Asset functional Learning areas of the Bank through continuous liaising with respective Retail Asset Function heads (Mortgages, Working capital, Business Loans, Personal Loans, Credit card, Consumer...

**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...

Job Role - Championing the Service Assurance practice as the custodian of the last frontier of the service recovery for escalations from the Nodal Office, MD & Kotak Leadership Team’s Office and the Office of the Banking Ombudsman - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations handled - Root...

Job Category KMBL Degree Level Bachelor s Degree CEC Team Coach - Inbound Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager - Inbound Position Grade Team Coach Job Role Responsible for managing a team of officers handling inbound calls in Retail Liabilities Manage Team to deliver...

**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

Job Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is...

Job Description CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards,...

Job Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the...