
Team Member-training-cec-ho
2 days ago
**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card)
- Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Minimum education - Graduate.
- Should be a trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities / Credit card Product and Processes.
- Must have excellent presentation and communication skills.
- Having some training experience would be desirable
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Team Member-training-cec-ho
2 weeks ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer** - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...
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Team Member-training-cec-ho
6 days ago
Thane, India Kotak Mahindra Full timeJob Role: - Design, develop and maintain content for Instructor Led Programs (ILP) for various Training Modules applicable for Functional Learning areas covering assessments, training content, facilitator guides, post training assessments/evaluations, workbooks, etc. - Design and develop content for eLearning Training modules using tools like Articulate...
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Thane, India Kotak Mahindra Full time**CEC - Service Assurance Officer** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Service Assurance - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice...
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Cec Officer
5 days ago
Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
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CEC Officer
2 days ago
Bengaluru, Thane, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition - CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre InboundJob RoleTo Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for...
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Cec Officer
21 hours ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Privy** - Department - Customer Experience Center - Location - Thane/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's...
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Cec Non 811 Vkyc-officer-customer Experience
1 week ago
Thane, Maharashtra, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
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Team Member
5 days ago
Thane, India Frozen Bottle Full time**1.** Arrives on time for work and stay until shift completion **2.** Ensures to greet all customers with a smile. **3. **Performs order processing - Process the recipes accurately as per the process in a fast and timely manner. **4.** Responsible for preparing all Frozen Bottle varieties, following established procedures. **5.** Performs housekeeping...
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Team Member
1 week ago
Thane, India Kotak Mahindra Full time**Organization** Kotak Mahindra Bank Ltd **Job Family** KMBL **Location** Mumbai, Maharashtra, India **Work Locations** Thane - Neptune Element/ Infinity Goregaon **Job Description Job Role: - Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely...
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Restaurant Team Member
5 days ago
Thane, India Sakash Group Full time**Urgently we are Hiring for the Food and Beverage Industry.** Company Name: - Good Flippin Burger Designation: - Restaurant Team Manager Age: - 20 - 40 Age Education: - Hotel Management/Diploma/Graduate Location: - Mumbai ( All over Central Line ) **JOB DESCRIPTION** **Team Member** 1. Job Position Team Member 2. Category Staff 3. Responsible To...