Team Member-training-cec-ho
1 day ago
**JD - CEC Trainer
- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Is able to identify Training needs based on call evaluation/ gap in product and process understanding
- Minimum education - Graduate or Post Graduate
- Should be a Trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
- Experience in Credit Card & Retail Banking preferable
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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Cec Officer
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Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
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Team Member
2 weeks ago
Thane, India Team HR Full timeUrgent Opening Food Packaging, Order Processing Maintain Hygiene & Clean Environment No Sales, No Targets - 100% Fix Job! Rotational Shifts (9 Hours): 8 AM - 5 PM 2 PM - 11 PM 10 PM - 7 AM 1 Week Off on Weekdays ₹12,000 - ₹15,000 In hand (Based on Experience) PF Benefits Included Pay: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
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Team Member
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Talegaon, Thane, Maharashtra, India The Brand Landmark Full time**Position**: Team Member **Location**: [Talegaon] **Job Type**: Full-time - Part-time **About Waffle Castel**: Waffle Castel is a rapidly growing food brand, known for serving freshly prepared waffles and desserts with an unforgettable customer experience. Our vision is to deliver high-quality products with excellent service. **Key Responsibilities**: -...
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Team Member
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Thane, India Kotak Mahindra Full timeJob Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service recovery for...
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Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
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Team Member
1 day ago
Thane, India Kotak Mahindra Full time**Job Description**: Role and Responsibilities - Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). - Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is...
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thane, India Kotak Mahindra Bank Full timeDescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate...
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Team Member
1 week ago
Thane, India Frozen Bottle Full time**1.** Arrives on time for work and stay until shift completion **2.** Ensures to greet all customers with a smile. **3. **Performs order processing - Process the recipes accurately as per the process in a fast and timely manner. **4.** Responsible for preparing all Frozen Bottle varieties, following established procedures. **5.** Performs housekeeping...