
Team Member-training-cec-ho
1 week ago
**JD - CEC Trainer
- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Is able to identify Training needs based on call evaluation/ gap in product and process understanding
- Minimum education - Graduate or Post Graduate
- Should be a Trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
- Experience in Credit Card & Retail Banking preferable
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Team Member-training-cec-ho
1 week ago
Noida, India Kotak Mahindra Full timeWe are looking for a VRM -Product/Process Trainer to coordinate and support our Virtual Relationship Management channel Main responsibilities include identifying training needs of NHT and existing employees and accordingly scheduling and conducting training programs focusing on Relationship Management (RM) skills. - Conduct NHT trainings for new joinees on...
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Team Lead – Dental RCM
6 days ago
Noida, Uttar Pradesh, India CEC - Clinical Excel Computech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCEC – Clinical Excel Computech is seeking anexperienced professionalto join our growing team as aTeam Lead – Dental RCM. If you are passionate about leadership and have strong expertise in Dental RCM, this is the opportunity for youLocation:Sector 62, NoidaShift Timings:6:30 PM – 3:30 AM (Night Shifts) Key Requirements:Minimum 5+ years of experience in...
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Outbound Team Coach
3 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC JD – 811 CEC TrainerExceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure...
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Cec Officer
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product ...
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Team Member
6 days ago
Noida, India Kotak Mahindra Full timeJob Role - Championing the Service Assurance practice as the custodian of the last frontier of the service recovery for escalations from the Nodal Office, MD & Kotak Leadership Team’s Office and the Office of the Banking Ombudsman - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations handled - Root...
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description JD - 811 CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales...
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Rcu Rl Sampling Team Member-ho
4 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Full timeLocation: Bangalore Grade: M2 Role:RCU RL Sampling Team Member - Minimum 2 years of work experience Job Role: - Pre & post Account opening sampling of data for Risk Containment Unit - Coordination with the RPC/Agency/ branch for all Account sampling - Raising alerts to branches and follow-up on alerts for all negative cases - Logical conclusion to all...
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Cec Team Leader
3 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeCEC Team Leader - Inbound - Credit CardsDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade ManagerJob Role Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per...
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Cec Non 811 Vkyc-officer-customer Experience
8 hours ago
Noida, Uttar Pradesh, India Kotak Mahindra Full timeEnter Custom Internal Posting Description**CEC Officer - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager **Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Authorizer Insurance - Inbound Department CEC Centre Location Bangalore Noida Reporting Relationship Team Manager CEC Position Grade Assistant Manager Deputy manager Job Role Verification of insurance leads generated by CEC officers Responsible for quality communication and customer servicing within laid down...