Cec Officer
12 hours ago
CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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Thane, India Kotak Mahindra Full timenter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...
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Cec Officer
2 weeks ago
Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
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Thane, India Kotak Mahindra Full timeEnter Custom Internal Posting Description **CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's...
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Thane, India Kotak Mahindra Full time**CEC - Service Assurance Officer - Department- Customer Experience Center- Location- Thane- Reporting Relationship- CEC - Team Leader - Service Assurance- Position Grade- Assistant Manager/Deputy Manager **Job Role - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice and escalate...
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CEC Officer
1 week ago
Bengaluru, Thane, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition - CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre InboundJob RoleTo Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for...
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Cec Non 811 Vkyc-officer-customer Experience
3 days ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
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Thane, India Kotak Mahindra Full time**CEC - Service Assurance Officer** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Service Assurance - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice...
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Cec Officer
1 week ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Privy** - Department - Customer Experience Center - Location - Thane/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's...
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Team Member-training-cec-ho
2 weeks ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card) - Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation...
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CEC-Relationship Manager-VRM-BRANCH BANKING-VRM
12 hours ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards,...
