Cec Team Coach

2 weeks ago

Thane Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree CEC Team Coach - Inbound Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager - Inbound Position Grade Team Coach Job Role Responsible for managing a team of officers handling inbound calls in Retail Liabilities Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per the defined benchmarks Manage Floor to monitor discipline on floor resolve officer s queries to assist customers raise issues to respective dept for resolution update officers on process product updates workstation availability shrinkage etc Manage escalated customer calls complaints with end-to-end resolution Graduate Minimum 1 to 2 years of experience in customer service role on inbound calls Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers

  • Team Member-training-cec-ho

    4 days ago

    Thane, India Kotak Mahindra Full time

    **JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

  • Team Member-training-cec-ho

    1 week ago

    Thane, India Kotak Mahindra Full time

    **JD - CEC Trainer** - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

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    2 days ago

    Thane, India Kotak Mahindra Full time

    Enter Custom Internal Posting Description**CEC Officer - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager **Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To...

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    15 hours ago

    Thane, India Kotak Mahindra Full time

    **CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

  • Cec Non 811 Vkyc-officer-customer Experience Center-cec-vkyc

    3 weeks ago

    Thane, Maharashtra, India Kotak Mahindra Bank Full time

    Job Category KMBLDegree Level Bachelor s Degree Posting Description for Internal Candidates Enter Custom Internal Posting DescriptionShort Description for Internal Candidates Description for Internal CandidatesCEC OfficerDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade...

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    2 weeks ago

    Thane, India Kotak Mahindra Full time

    nter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...

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    4 days ago

    Thane, India Kotak Mahindra Full time

    **Team Coach**: managing the team's performance, handling escalated customer complaints, and implementing strategies to improve customer satisfaction.

  • Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound

    3 weeks ago

    Thane, Maharashtra, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...

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    2 weeks ago

    Thane, India Kotak Mahindra Full time

    **CEC - Service Assurance Officer - Department- Customer Experience Center- Location- Thane- Reporting Relationship- CEC - Team Leader - Service Assurance- Position Grade- Assistant Manager/Deputy Manager **Job Role - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice and escalate...

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    6 days ago

    Thane, India Kotak Mahindra Full time

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