Cec - Service Assurance Officer-customer Experience
2 days ago
**CEC - Service Assurance Officer
- Department- Customer Experience Center- Location- Thane- Reporting Relationship- CEC - Team Leader - Service Assurance- Position Grade- Assistant Manager/Deputy Manager
**Job Role
- To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
- Seek advice and escalate the issue to relevant teams
- Co-ordinate and follow up with support teams for resolution of customer complaints
- To ensure that customers do not have to approach senior management for resolution of issues
- Maintain TAT of commitments given to customer
- Escalate the issue to higher ups whenever required
- Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experienceSuggest process improvements
**Job Description
- Graduate
- Minimum 1-2 experience in customer service
- Excellent communication skills - Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
-
Thane, India Kotak Mahindra Full time**CEC - Service Assurance Officer** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Service Assurance - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated - Seek advice...
-
Thane, India Kotak Mahindra Full timenter Custom Internal Posting Description- **Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the...
-
Thane, India Kotak Mahindra Full timeEnter Custom Internal Posting Description **CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's...
-
Cec Non 811 Vkyc-officer-customer Experience
3 days ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
-
Cec Officer
1 week ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Privy** - Department - Customer Experience Center - Location - Thane/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's...
-
Cec Officer
2 weeks ago
Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
-
CEC Officer
1 week ago
Bengaluru, Thane, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPosition - CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre InboundJob RoleTo Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for...
-
Cec Officer
6 hours ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests...
-
Thane, India Kotak Mahindra Full time**Job Role Ø To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Ø Seek advice and escalate the issue to relevant teams Ø Co-ordinate and follow up with support teams for resolution of customer complaints Ø To ensure that customers do not have to approach senior management for resolution...
-
Team Member-training-cec-ho
1 week ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card) - Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation...
