Cec Non 811 Vkyc-officer-customer Experience Center-cec-vkyc
7 days ago
Job Category KMBLDegree Level Bachelor s Degree Posting Description for Internal Candidates Enter Custom Internal Posting DescriptionShort Description for Internal Candidates Description for Internal CandidatesCEC OfficerDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Same Posting Description for Internal and External Candidates
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Thane, India Kotak Mahindra Full timeEnter Custom Internal Posting Description **CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's...
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Onboarding Officer
3 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy,...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC-Relationship Manager-VRM, you will be the face of our digital banking platform, Kotak 811. Your primary responsibility is to engage with customers virtually, understand their needs, and offer tailored banking solutions. This role is perfect for an enthusiastic and sales-driven individual who thrives in a fast-paced, digital...
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Sky Service UVKYC
1 week ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - Retail Liabilities Department Sky Channel-VKYC Location Thane Reporting To Sky Service UVKYC - Team Leader Position Grade M1/M2 Job Role - To Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfaction - Responsible for quality communication and customer...
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Operations (Vkyc - Malayalam Language)
2 weeks ago
Wagle Estate, Thane, Maharashtra, India scymes services pvt limited Full timeJob Role: - Manage Video KYC (VKYC) process for customer onboarding - Ensure VKYC completion targets are met - Oversee and coordinate with Customer to ensure smooth completion of VKYC - Meet daily assigned VKYC completion targets within TAT. - Collaborate with the team to ensure high-quality customer experience during the onboarding process Qualifications:...
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Cec Officer
1 week ago
Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
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Vkyc- (Telugu)
6 days ago
Wagle Estate, Thane, Maharashtra, India scymes services pvt limited Full timeCall and follow up with MSME leads assigned for registration on **Invoicemart**. - Explain the onboarding process, resolve queries, and encourage registration. - Coordinate with internal teams to ensure timely registration. - Schedule and complete **Video KYC (VKYC)** after document collection. - Meet weekly targets for lead conversion and...
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Vkyc- (Tamil)
1 week ago
Wagle Estate, Thane, Maharashtra, India scymes services pvt limited Full timeCall and follow up with MSME leads assigned for registration on **Invoicemart**. - Explain the onboarding process, resolve queries, and encourage registration. - Coordinate with internal teams to ensure timely registration. - Schedule and complete **Video KYC (VKYC)** after document collection. - Meet weekly targets for lead conversion and...
