Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound
2 days ago
Job Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to maintaining our high standards of customer service and compliance Responsibilities Conduct thorough verification of insurance leads ensuring compliance with regulatory standards and company policies Review and analyze customer information identifying any discrepancies or potential risks Collaborate with the CEC officers to clarify and resolve any queries or concerns related to insurance leads Maintain accurate records and documentation of verification processes and outcomes Ensure timely and efficient verification meeting defined service level agreements SLAs Provide regular feedback and insights to the management team contributing to process improvements Stay updated with industry trends and changes in insurance regulations adapting verification processes accordingly Handle customer inquiries and provide accurate information regarding insurance products and services Maintain a high level of customer satisfaction by delivering prompt and courteous service Qualifications A minimum of 2 years of experience in a similar verification or customer service role preferably in the banking or insurance industry Strong attention to detail and excellent analytical skills Proficiency in using Microsoft Office suite particularly Excel for data analysis and reporting Excellent communication skills both verbal and written with the ability to interact professionally with customers and colleagues Ability to work independently and manage multiple tasks simultaneously A proactive approach to problem-solving and a customer-centric mindset Familiarity with insurance products and an understanding of the insurance industry is preferred Willingness to undergo training and stay updated with industry knowledge Flexibility to work in shifts including weekends as per business needs
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Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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thane, India Kotak Mahindra Bank Full timeDescriptionJob RoleResponsible for managing a team of officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets Responsible for Recruitment and People retentionCore delivery on Sales, Portfolio Management & Campaign objectives.Manage and Deliver on other business metrics...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...
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Sky Service Distribution
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks....
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Sky Service Cards
2 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is a customer-facing position, where you will be the first point of contact for credit cardholders. Your primary goal is to resolve customer queries and provide excellent service, ensuring a positive and seamless experience.
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Team Member-training-cec-ho
1 day ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...
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Sky Service Cards
2 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is an integral part of our customer service team, dedicated to providing exceptional support to our credit cardholders. You will be the first point of contact for customers, offering assistance and guidance with their credit card-related inquiries. Additionally, you will play...
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thane, India Kotak Mahindra Bank Full timeDescriptionTo Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer "delight" and...
