▷ Apply in 3 Minutes: Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound
3 weeks ago
Job Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to maintaining our high standards of customer service and compliance Responsibilities Conduct thorough verification of insurance leads ensuring compliance with regulatory standards and company policies Review and analyze customer information identifying any discrepancies or potential risks Collaborate with the CEC officers to clarify and resolve any queries or concerns related to insurance leads Maintain accurate records and documentation of verification processes and outcomes Ensure timely and efficient verification meeting defined service level agreements SLAs Provide regular feedback and insights to the management team contributing to process improvements Stay updated with industry trends and changes in insurance regulations adapting verification processes accordingly Handle customer inquiries and provide accurate information regarding insurance products and services Maintain a high level of customer satisfaction by delivering prompt and courteous service Qualifications A minimum of 2 years of experience in a similar verification or customer service role preferably in the banking or insurance industry Strong attention to detail and excellent analytical skills Proficiency in using Microsoft Office suite particularly Excel for data analysis and reporting Excellent communication skills both verbal and written with the ability to interact professionally with customers and colleagues Ability to work independently and manage multiple tasks simultaneously A proactive approach to problem-solving and a customer-centric mindset Familiarity with insurance products and an understanding of the insurance industry is preferred Willingness to undergo training and stay updated with industry knowledge Flexibility to work in shifts including weekends as per business needs
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[3 Days Left] Cec Officer
1 week ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to...
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Cec Officer
2 weeks ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Privy** - Department - Customer Experience Center - Location - Thane/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's...
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▷ Urgent! Cec Officer
3 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the...
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Cec Team Coach
2 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Team Coach - Inbound Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager - Inbound Position Grade Team Coach Job Role Responsible for managing a team of officers handling inbound calls in Retail Liabilities Manage Team to deliver...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Team Member-training-cec-ho
2 weeks ago
Thane, India Kotak Mahindra Full time**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card) - Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and implementation...
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Thane, India Kotak Mahindra Full time**Sky channel - Service - Affluent - RM** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - **To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction**: -...
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▷ 3 Days Left: Sky Service Distribution
3 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Distribution Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for our valued customers, providing exceptional customer support and ensuring a positive experience. Your primary focus will be on managing and nurturing relationships with our...
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Thane, India Kotak Mahindra Full time**811 Digital - Inbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - 811 CUFD Customer Unfreeze Department Department Customer Experience Center Location Thane Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To attend the inbound calls icommit make outbound calls to customers in 811 CUFD...
