811-Digital Banking Kotak 811-Contact Centre Inbound
3 days ago
Job Description CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department) Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager / Deputy Manager Job Role - To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries & requests to customer's satisfaction related to freeze (both voice or video) - To identify and convert the opportunities for cross selling (banking product) on customer's call if required. - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. - Complete the logs specified by the process - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/SME/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description - Graduate - Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills- Verbal & Written - Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/Bank holidays - Flexible to get scattered 6 Week Offs in a month with 9hours of shift - Good listening skills and strong communication abilities. - Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity - Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers - Understand customers profile and identify any risks related to profiles. - Act as a risk control unit and complete due diligence on customers profile.
-
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
-
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
-
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description As the Team Manager for Digital Banking Kotak 811-Assets, you will play a vital role in driving the success of our Retail Asset Inbound operations. Your primary focus will be to lead and mentor a team of customer service representatives, empowering them to deliver exceptional service and effectively handle customer complaints and...
-
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC-Relationship Manager-VRM, you will be the face of our digital banking platform, Kotak 811. Your primary responsibility is to engage with customers virtually, understand their needs, and offer tailored banking solutions. This role is perfect for an enthusiastic and sales-driven individual who thrives in a fast-paced, digital...
-
Thane, India Kotak Mahindra Bank Limited Full timeJob Description As the Team Leader for VRM 811 in Digital Banking Kotak 811-VRM, you will play a pivotal role in driving sales and managing a high-performing team. Your primary focus will be to develop and execute strategies that enhance customer engagement and acquisition, leveraging the power of digital banking solutions. This role offers a unique blend of...
-
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital...
-
Chennai, India Kotak Mahindra Bank Limited Full timeJob Description As a Relationship Officer for Kotak 811 Digital Sales, you will be responsible for acquiring new customers through open market activities and driving sales of financial products. This is a high-energy, field-based role focused on building relationships, achieving sales targets, and expanding the bank's digital footprint.
-
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description As a Relationship Manager - VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers. This role is focused on driving customer engagement, expanding the bank's liability base, and promoting digital banking solutions. You will serve as a key point of contact for...
-
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC Officer, you will be the front line of our customer support, ensuring a positive and efficient experience for our Digital Banking customers. Your primary role is to resolve customer queries and provide excellent service, while also identifying opportunities to cross-sell our bank's products and services.
-
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - 811 CUFD Customer Unfreeze Department Department Customer Experience Center Location Thane Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To attend the inbound calls icommit make outbound calls to customers in 811 CUFD...
