811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
4 weeks ago
Job Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre.
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description The CEC 811 Digital Officer will be a vital part of our Digital Banking Contact Centre, ensuring an exceptional customer experience. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. The officer will be the first point of contact for customers, providing timely...
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC Officer, you will be the front line of our customer support, ensuring a positive and efficient experience for our Digital Banking customers. Your primary role is to resolve customer queries and provide excellent service, while also identifying opportunities to cross-sell our bank's products and services.
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department) Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager / Deputy Manager Job Role - To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeDescriptionThe CEC 811 Digital Officer will be a vital part of our Digital Banking Contact Centre, ensuring an exceptional customer experience. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. The officer will be the first point of contact for customers, providing timely and...
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Noida, Uttar Pradesh, India Kotak Mahindra Full time**811 Digital - Inbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeDescriptionAs an 811-CEC Officer, you will be the front line of our customer support, ensuring a positive and efficient experience for our Digital Banking customers. Your primary role is to resolve customer queries and provide excellent service, while also identifying opportunities to cross-sell our bank's products and services.Responsibilities Answer...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree 811 Digital - Inbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products...
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Noida, Uttar Pradesh, India Kotak Mahindra Full time**811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeDescription 811 Digital – Inbound Officer DepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1Job DescriptionAssisting in resolving customer queries.Contacting potential or existing customers to inform them about a product or service using scriptsAnswering questions about products or the companyAsking...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As the Team Leader for VRM 811 in Digital Banking Kotak 811-VRM, you will play a pivotal role in driving sales and managing a high-performing team. Your primary focus will be to develop and execute strategies that enhance customer engagement and acquisition, leveraging the power of digital banking solutions. This role offers a unique blend of...
