Cec Officer-inbound-digital Banking Kotak 811-contact Centre Inbound

Job Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

**811 Digital - Outbound Officer **811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...

Job Category KMBL Degree Level Bachelor s Degree CEC Team Manager - Inbound Department Customer Experience Center Location Noida Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief Manager Job Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and...

Job Category KMBL Degree Level Bachelor s Degree Authorizer Insurance - Inbound Department CEC Centre Location Bangalore Noida Reporting Relationship Team Manager CEC Position Grade Assistant Manager Deputy manager Job Role Verification of insurance leads generated by CEC officers Responsible for quality communication and customer servicing within laid down...

Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking questions to understand customer requirements and close sales - Providing information to customers. - Monitoring sales performance. - Closing sales deals. -...

Job Description As an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in...

Job Category KMBL Degree Level Bachelor s Degree As an RM in our Sky Channel-Contact Centre Inbound department you will be the voice of Kotak Mahindra Bank Ltd offering exceptional customer service and support Your primary focus will be on handling inbound calls from credit cardholders addressing their queries and ensuring a positive customer experience This...

Sky Service Distribution - SME-Sky Channel-Contact Centre InboundSKY Service – Distribution – SMEGrade: M1/M2 Job RoleTo Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's...

Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager **Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling...

Job Description The Onboarding Team Leader will play a crucial role in Kotak Mahindra Bank's Digital Banking division, specifically within the Kotak 811 team. This role is responsible for overseeing the Video KYC process, a critical step in the customer onboarding journey. The leader will guide and motivate a team of officers, ensuring a seamless and secure...