Cec Officer-inbound-digital Banking Kotak 811-contact Centre Inbound

Job Description As an 811-CEC Officer, you will play a vital role in maintaining the high standards of our Digital Banking services. Your primary focus will be on real-time quality assurance, ensuring that our customers receive timely and accurate support. You will work closely with the Contact Centre Inbound team to enhance the overall customer experience.

Job Description As an 811-CEC Officer, you will be the voice of Kotak's Digital Banking division, representing the brand and its products. Your primary responsibility is to handle inbound customer inquiries, provide accurate information, and promote our range of digital banking services and products. You will play a crucial role in enhancing customer...

**811 Digital - Outbound Officer **811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...

Job Category KMBLDegree Level Bachelor s Degree 811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts...

Job Category KMBL Degree Level Bachelor s Degree Authorizer Insurance - Inbound Department CEC Centre Location Bangalore Noida Reporting Relationship Team Manager CEC Position Grade Assistant Manager Deputy manager Job Role Verification of insurance leads generated by CEC officers Responsible for quality communication and customer servicing within laid down...

CEC Team Leader - Inbound - Credit CardsDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade ManagerJob Role Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per...

Job Description JD - 811 CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales...

Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking questions to understand customer requirements and close sales - Providing information to customers. - Monitoring sales performance. - Closing sales deals. -...

Sky Service Distribution - SME-Sky Channel-Contact Centre InboundSKY Service – Distribution – SMEGrade: M1/M2 Job RoleTo Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's...

**CEC Officer - Inbound - Credit Cards** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Credit Cards - Position Grade - Assistant Manager **Job Role** - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to time schedules (Turn Around Time) -...