811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

21 hours ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 3,50,000 - ₹ 6,50,000 per year
Description
As an 811-CEC Officer, you will be the voice of Kotak's Digital Banking division, representing the brand and its products. Your primary responsibility is to handle inbound customer inquiries, provide accurate information, and promote our range of digital banking services and products. You will play a crucial role in enhancing customer satisfaction and driving the growth of our digital banking platform.

Responsibilities
  • Answer inbound customer calls promptly and professionally, addressing their inquiries and concerns.
  • Provide detailed product information and educate customers on the benefits of Kotak's digital banking services.
  • Upsell and cross-sell appropriate products and services to existing customers, based on their needs and preferences.
  • Resolve customer complaints and queries efficiently, ensuring a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and provide regular feedback to the management team.
  • Stay updated with the latest digital banking products and services to offer relevant and timely solutions.
  • Collaborate with other teams to ensure a seamless customer journey, including smooth transitions to other support channels.
  • Identify and report any potential issues or trends in customer feedback, contributing to continuous improvement.
  • Adhere to all quality and compliance standards, ensuring a consistent and positive customer experience.
Qualifications
  • Graduation is required
  • Minimum 1 year of experience in a customer service or call center environment, preferably in the banking or financial industry.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.
  • Strong active listening skills, empathy, and a customer-centric approach.
  • Proficiency in using computers and basic office software, with the ability to quickly learn new systems.
  • Ability to work in a fast-paced, target-driven environment, managing multiple tasks simultaneously.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Willingness to work in shifts, including weekends and public holidays, as per the contact center's operational needs.
  • Fluency in English is mandatory, with proficiency in other regional languages an advantage.

  • 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    1 day ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionAs an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

  • 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    21 hours ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionAs an 811-CEC Officer, you will play a vital role in maintaining the high standards of our Digital Banking services. Your primary focus will be on real-time quality assurance, ensuring that our customers receive timely and accurate support. You will work closely with the Contact Centre Inbound team to enhance the overall customer...

  • Customer Engagement Center Officer

    5 days ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales...

  • Onboarding Officer

    17 hours ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionWe are seeking a dedicated Onboarding Officer to join our Digital Banking Kotak 811-VKYC team. In this role, you will be responsible for guiding customers through the Video Know Your Customer (VKYC) process, ensuring a smooth and secure onboarding journey. Your expertise will be instrumental in enhancing our digital banking services and driving...

  • Outbound Team Coach

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC JD – 811 CEC TrainerExceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure...

  • CEC Officer

    22 hours ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionJob Role :To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer...

  • Onboarding Officer

    1 week ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYCDescription for Candidates Job Role: · Video call customers to complete the Full KYC · Verify the details submitted by the customer while opening the account and Documents submitted are matching · Ensure VKYC is completed by the Right Party only · Should maintain a good...

  • Customer Experience Center-Contact Centre Inbound

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Sky Service FIU-RM-Customer Experience Center-Contact Centre Inbound Job Role Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer Ø To thoroughly understand product and process to handle complex queries for the customer Ø To identify and convert the opportunities...

  • Sky Service Potential

    16 hours ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionThe CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...

  • Sky Service Cards

    18 hours ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    DescriptionAs an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in maintaining...