CEC Officer

DescriptionAs an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

DescriptionAs an 811-CEC Officer, you will be the voice of Kotak's Digital Banking division, representing the brand and its products. Your primary responsibility is to handle inbound customer inquiries, provide accurate information, and promote our range of digital banking services and products. You will play a crucial role in enhancing customer satisfaction...

DescriptionAs an 811-CEC Officer, you will play a vital role in maintaining the high standards of our Digital Banking services. Your primary focus will be on real-time quality assurance, ensuring that our customers receive timely and accurate support. You will work closely with the Contact Centre Inbound team to enhance the overall customer...

DescriptionThe CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...

DescriptionAs an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and...

DescriptionWe are seeking a dedicated Onboarding Officer to join our Digital Banking Kotak 811-VKYC team. In this role, you will be responsible for guiding customers through the Video Know Your Customer (VKYC) process, ensuring a smooth and secure onboarding journey. Your expertise will be instrumental in enhancing our digital banking services and driving...

Job Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager **Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling...

Job Description The CEC Officer - Inbound - Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...

Job Title: CEC Officer – Inbound (Privy) Graduate Flexible for 24/7 shifts (For females: between 7 AM–8 PM) Sunday/holiday working as per roster 8 monthly offs, 9-hour shifts Up to 4.45 LPA CTC Required Candidate profileFor more Details..? HR Mayuresh –

Employment Type: **Permanent** Job Type: **Full time** Key skills: **Phone Banker, Banking, Voice process, Bpo, Good communication skills, Excellent communication skills, Phone Banker, Retail Liabilities, Banking Domain** No of Vacancies: **10** Industry: **Banking, Insurance, Finance** Job Role: Salary: **0-3 Lakhs** Location: **Noida** Job Role: -...

**811 Digital - Outbound Officer **811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...