Privy - Cec Officer - Inbound- Kotak
5 days ago
Employment Type:
**Permanent**
Job Type:
**Full time**
Key skills:
**Phone Banker, Banking, Voice process, Bpo, Good communication skills, Excellent communication skills, Phone Banker, Retail Liabilities, Banking Domain**
No of Vacancies:
**10**
Industry:
**Banking, Insurance, Finance**
Job Role:
Salary:
**0-3 Lakhs**
Location:
**Noida**
Job Role:
- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross-selling (banking product) on customer's call
- Responsible for quality communication and customer service within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:
- Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills - Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with a 9.5 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers
Graduation must.
Day shift for females
Interview Rounds will be Telephonic.
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