Onboarding Officer

11 hours ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Description
We are seeking a dedicated Onboarding Officer to join our Digital Banking Kotak 811-VKYC team. In this role, you will be responsible for guiding customers through the Video Know Your Customer (VKYC) process, ensuring a smooth and secure onboarding journey. Your expertise will be instrumental in enhancing our digital banking services and driving sales for the bank.

Responsibilities
  • Assist customers in completing the VKYC process, offering step-by-step guidance and support.
  • Ensure a secure and compliant onboarding experience, adhering to all regulatory requirements.
  • Provide excellent customer service, addressing queries and concerns promptly and professionally.
  • Act as a sales representative, promoting and cross-selling Kotak Mahindra Bank's products and services to customers.
  • Maintain accurate records and documentation of customer onboarding processes.
  • Collaborate with the VKYC team to identify and implement process improvements.
  • Stay updated with the latest digital banking trends and best practices.
  • Work closely with the sales team to achieve sales targets and provide valuable customer insights.
  • Ensure a positive and efficient customer experience throughout the onboarding journey.
Qualifications
  • A bachelor's degree in a relevant field, such as business, finance, or customer service.
  • Prior experience in customer service, sales, or a related field is preferred.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong problem-solving abilities and a proactive mindset.
  • Proficiency in using digital banking platforms and tools.
  • Ability to work independently and manage multiple tasks effectively.
  • A good understanding of regulatory requirements and compliance standards.
  • Willingness to learn and adapt to new technologies and processes.
  • Strong attention to detail and a commitment to delivering a high-quality customer experience.

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