Inbound Customer Service Representative

2 days ago


Noida, Uttar Pradesh, India Adroit Synergies Pvt Ltd Full time ₹ 2,40,000 per year

Job Summary:

We are seeking a dedicated voice process to handle customer queries and complaints related to Airtel Payment Bank services. The ideal candidate will provide accurate product and service information, resolve issues promptly, and deliver a seamless customer experience.

-Key Responsibilities:

Manage inbound and Voice process

Assist customers with account queries, transactions, KYC updates, and complaint resolutions.

Educate customers on digital banking services, UPI, mobile wallets, and payment solutions.

Record customer interactions accurately in the CRM system.

Comply with RBI guidelines, KYC norms, and internal policies.

Share feedback with the team to improve processes and enhance customer satisfaction.

-Required Skills & Qualifications:

Education: Graduate

Experience: 0–2 years in Customer Service / BPO

Basic communication skills in Good English

Ability to multi-task, work under pressure, and resolve conflicts

-Benefits:

Competitive salary + performance-based incentives

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person



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