Customer Service Representative

11 hours ago

Noida, Uttar Pradesh, India IEnergizer Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

iEnergizer is a leading Business Process Outsourcing provider of customer management solutions dedicated to delivering performance while actively supporting and advocating our client's brand. We offer client-centric solutions, supporting Fortune 500 companies across various industries including Healthcare, Banking, Gaming, and more. Headquartered in Bangalore, with over 10,001 employees, we pride ourselves on being a trusted partner that offers scalable yet customer-focused services.

Job Overview

We are seeking a Customer Service Representative for a full-time, junior-level position based in Noida. The role requires a minimum of 1 to 3 years of work experience. As a Customer Service Representative, you will be responsible for delivering exceptional customer support while efficiently managing customer interactions and their issues.

Qualifications and Skills

  • Must have strong customer support skills to understand customer needs and provide effective solutions. (Mandatory skill)
  • Proficient in problem-solving, ensuring quick resolution of customer issues. (Mandatory skill)
  • Experience in call handling to manage a high volume of calls efficiently. (Mandatory skill)
  • Required active listening skills to interpret and respond to customer inquiries appropriately.
  • Excellent communication skills to convey information clearly and effectively to customers and team members.
  • Excellent in English communication to ensure clear and professional interaction with customers and team members. (New Requirement)
  • Ability to manage time productively to handle multiple tasks without compromising on quality.
  • Skilled in using customer relationship management (CRM) software to track interactions and provide seamless service.
  • Understanding of customer service principles to enhance customer satisfaction and retention.

Roles and Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Identify and assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information.
  • Handle customer complaints by providing appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts, and file documents proficiently.
  • Follow communication procedures, guidelines, and policies to ensure consistent service delivery.
  • Collaborate with team members and other departments to find optimal solutions for customers.
  • Participate in training and development sessions to increase understanding of company services, products, and processes.
  • Strive to exceed customer service metrics while maintaining professional and respectful communication with clients.

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