Customer Service Representative

5 days ago

Noida, Uttar Pradesh, India Deeceeline Full time ₹ 2,00,000 - ₹ 6,00,000 per year

At Deeceeline, we believe that student experience doesn't end at enrolment. As a
Customer Service Representative
, your role is to ensure that enrolled students have a smooth journey. From solving technical or course access issues to answering doubts on Telegram or through support tickets, you will be the go-to person post-sale.

Key Roles and Responsibilities

  • Resolve support tickets and incoming student complaints within defined timelines.
  • Attend support-related calls and ensure end-to-end resolution.
  • Reply to academic or technical doubts on Telegram.
  • Track and escalate unresolved issues to the concerned internal teams.
  • Maintain records and documentation of each support case.

Skills Required

  • Strong spoken and written communication.
  • Problem-solving mindset with student empathy.
  • Basic tech proficiency (support tools, CRM, ticketing systems).
  • High ownership attitude and patience.
  • Willingness to work across teams (content/ops).

Perks and Remuneration

  • Competitive salary as per industry standards.
  • A high-ownership, high-impact role from Day 1.
  • Fast-track career growth with opportunities to lead the Customer Support vertical.
  • Collaborative work culture with the founding team.

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