Customer Service

11 hours ago

Noida, Uttar Pradesh, India Jobee Fie Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Overview: The Customer Service role is vital to our organization as it serves as the primary point of contact for our customers. Customer Service representatives play a crucial role in ensuring customer satisfaction, resolving issues, and maintaining positive customer relationships. They contribute significantly to the overall success of the business by providing exceptional service and support.Key Responsibilities:
  • Interact with customers via phone, email, and chat to provide and process information in response to inquiries, concerns, and requests
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with internal departments
  • Ensure high level of customer satisfaction through excellent sales service
  • Stay updated on product knowledge and maintain a positive, empathetic, and professional attitude toward customers at all times
  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Assist with placement of orders, refunds, or exchanges
  • Assist with providing feedback on the efficiency of the customer service process
  • Identify and assess customers' needs to achieve satisfaction
  • Handle changes in policies or renewals
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
Required Qualifications:
  • High school diploma or equivalent
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to handle stressful situations appropriately
  • Ability to work in a team environment
  • Familiarity with CRM systems and practices
  • Customer service focus with a positive attitude
  • Attention to detail and accuracy
  • Ability to work under pressure
  • Good computer skills
  • Ability to learn and apply new software tools quickly
  • Problem analysis and problem-solving capabilities

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