Customer Service Representative

10 hours ago

Noida, Uttar Pradesh, India iQor Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

iQor CXBPO is a trusted partner in providing intelligent end-to-end customer experience solutions for global brands. With a workforce of 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions. iQor offers agile, scalable solutions that ensure seamless omnichannel engagement, driving customer loyalty and measurable business success. Recognized as a Great Place to Work and a leader in CX excellence, we prioritize a people-first approach, operational expertise, and secure technology-enabled solutions.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Noida. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer support. Daily tasks include managing customer interactions through various channels, ensuring customer satisfaction, and maintaining high-quality service standards. The role also involves documenting customer interactions, updating records, and escalating complex issues to appropriate departments when necessary.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Experience in maintaining Customer Satisfaction and providing exceptional Customer Service
  • Strong Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Noida
  • Prior experience in a customer service role is beneficial
  • Proficiency in using customer service software and tools

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