Customer Service Representative

17 hours ago

Noida, Uttar Pradesh, India IEnergizer Full time

Company Overview

IEnergizer is a leading Business Process Outsourcing provider, specializing in comprehensive customer management solutions. We support and advocate our clients' brands, helping them acquire, support, retain, and grow their markets with complete life-cycle customer support services. As a trusted partner, IEnergizer delivers high-quality service while reducing costs, offering scalable yet customer-focused solutions to Fortune 500 clients across various industries.

Job Overview

IEnergizer is looking for a US Banking Customer Service Representative for a full-time position located in Noida. The candidate should have a minimum of 1 year of work experience. The role involves providing international voice process support, requiring excellent communication skills to manage customer interactions efficiently.

Salary: Up to ₹50,000 CTC

Work Location: Noida

Working Days: 5 Days a Week

Shifts: Rotational (24/7 Environment)

No Cab | No Meals

Qualifications and Skills

  • Must have customer support experience, ideally within an international voice process environment (Mandatory skill).
  • Excellent communication skills are essential for this role to effectively address and resolve customer queries (Mandatory skill).
  • Experience in international BPO settings, providing voice support across different time zones is required.
  • The ability to actively listen and respond appropriately to customer inquiries is necessary for exceptional service delivery.
  • Must be adept at managing and navigating multiple customer interactions within a fast-paced service atmosphere.
  • Proficiency in handling technological tools and platforms used in voice-based customer service operations is needed.
  • Problem-solving skills to address customer issues promptly and efficiently, enhancing customer satisfaction.
  • Familiarity with metrics used to measure customer service effectiveness and a commitment to meeting or exceeding those standards.

Roles and Responsibilities

  • Handle customer queries and complaints via international voice process, ensuring a high standard of service.
  • Identify customer needs and provide accurate, efficient resolutions, escalating issues when necessary.
  • Maintain records of customer interactions, recording details of inquiries, complaints, and actions taken.
  • Coordinate with team members to improve customer service and business outcomes.
  • Stay updated with product knowledge to educate customers and provide informed solutions.
  • Follow communication procedures, guidelines, and policies with consistency in service delivery.
  • Gather customer feedback and share with management for process improvements and service enhancements.
  • Meet personal/team qualitative and quantitative targets, contributing to overall team success.

If this sounds like the right opportunity for you, drop your resume at or DM to apply directly

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