Customer Service

1 day ago


Noida, Uttar Pradesh, India Koel Hireright Full time ₹ 18,000 - ₹ 30,000 per year

Job Title: Customer Service - Import Export

Location: Noida Sector-63

Qualification: Graduate or MBA preferred

Experience: 2 to 5 Years

Salary: Upto 30k

Shift Timing: 9:30 to 6:30 pm

Week Off: Sunday

Industry: Freight forwarding & Logistics

Key Skills Required

* Excellent written and verbal communication skills

* Excellent customer service and interpersonal skills

* Computer skills – MS office, Excel & PP

Roles & Responsibilities

* Handle post-nomination Air & Sea shipments.

* Coordinate daily with overseas agents, customers, and CHA via calls/emails.

* Track shipments, share feedback, and update customers until delivery.

* Resolve customer queries and follow up for new bookings.

* Manage import documentation, manifestation, CFS movement, and DO issuance.

* Share invoice details with accounts for timely billing.

* Maintain and update internal DSR regularly.

* Coordinate with Operations for imports, exports, clearance, and transportation.

* Ensure smooth and efficient service to clients.

HR Ashi Chauhan​

Phone:

Mail id-


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