Customer Service

24 hours ago

Noida, Uttar Pradesh, India Vrcyn Full time

Job Overview:

We are looking for a dedicated and customer-oriented Chat Process Associate to join our dynamic team. As a Chat Process Associate, you will be responsible for handling customer inquiries through online chat, providing top-notch support and resolving queries in a timely and professional manner. You will play a crucial role in delivering excellent customer service and ensuring a positive experience for our clients.

Key Responsibilities:

  • Engage with customers via live chat, responding to inquiries, resolving issues, and providing product or service information.
  • Ensure that all customer queries are addressed promptly and professionally while maintaining a high level of customer satisfaction.
  • Troubleshoot and resolve technical issues related to products or services.
  • Maintain accurate records of customer interactions and issues in the system.
  • Follow up on customer inquiries, ensuring timely resolutions and offering personalized support.
  • Collaborate with team members and other departments to ensure a seamless experience for customers.
  • Escalate complex issues to higher authorities when necessary.
  • Provide feedback to the management team regarding common customer concerns and potential improvements.

Requirements:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer service or chat support role.
  • Excellent written communication skills and a professional tone.
  • Ability to handle multiple customer chats simultaneously while ensuring quality service.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with CRM systems and customer support tools is a plus.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Flexible to work in different shifts, including weekends and holidays, if required.

Desired Skills:

  • Positive attitude with a customer-centric approach.
  • Ability to stay calm and professional under pressure.
  • Strong interpersonal and teamwork skills.
  • Technical proficiency and adaptability in using various chat platforms and tools.

  • Customer Service

    3 days ago

    Noida, Uttar Pradesh, India Pearson Full time

    We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.The Program Coordinator and Relationship...

  • Customer Service

    3 days ago

    Noida, Uttar Pradesh, India Koel Hireright Full time

    Job Title: Customer Service - Import ExportLocation: Noida Sector-63Qualification: Graduate or MBA preferredExperience: 2 to 5 YearsSalary: Upto 30kShift Timing: 9:30 to 6:30 pmWeek Off: SundayIndustry: Freight forwarding & LogisticsKey Skills Required* Excellent written and verbal communication skills* Excellent customer service and interpersonal skills*...

  • Customer Service

    2 weeks ago

    Noida, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Handle customer inquiries and resolve issues via chat.Provide excellent customer service and ensure high levels of customer satisfaction.Work effectively in a team environment to achieve common goals. Required Candidate profileExcellent communication and interpersonal skills.Ability to work in a dynamic and rapidly changing environment.Strong...

  • Customer Service Assistant

    5 days ago

    Noida, Uttar Pradesh, India ThePetNest Full time

    Salary kLocation - Noida Sector 59 - Work From OfficeCompany DescriptionThePetNest is revolutionizing the pet care market in India by providing a reliable, tech-enabled ecosystem for pet parents. Offering services such as grooming, veterinary support, walking, boarding, and dog training across 25+ cities, ThePetNest ensures convenience and quality care. With...

  • Customer Service Executive

    5 days ago

    Noida, Uttar Pradesh, India Oxford University Press Full time

    Roles and ResponsibilitiesProvide accurate and timely solutions to customers' issues related to products/services offered by the company.Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service...

  • Customer Service Agent

    23 hours ago

    Noida, Uttar Pradesh, India Smartmovess Consulting Zone Full time

    Job Title: Customer Service Agent (Voice Process)Location: Sector 1, NoidaShift Timings:9:00 AM to 6:00 PM10:00 AM to 7:00 PMSalary: ₹15,000 to ₹18,000 per monthWorking Days: 6 days a weekType: Full-Time, On-SiteJob Description:We are hiring Customer Service Agents to join our growing team in Noida Sector 1. This role is ideal for individuals...

  • Customer Service Representative

    1 week ago

    Noida, Uttar Pradesh, India Nikhil nandi & Associates Full time

    *Job Title:* Customer Relationship Associate (Female)*Company:* Smile Trust India*Location:* Noida Sector 2*Job Type:* Full-time*Job Summary:*We are seeking a highly motivated and experienced Customer Relationship Associate to join our team at Smile Trust India, a renowned non-profit organization dedicated to serving humanity. The successful candidate will...

  • Customer Service Representative

    3 days ago

    Noida, Uttar Pradesh, India ASV Consulting Services Full time

    We have openings for tw processes :-Hindi insurance call - sirf ek paper par likhi script padni hai sabko customers kobudget - 10k-16kEnglish - customer serviceJD isBudget - 18k - 25k plus incentivesEmployment Type: Full-time Key Responsibilities: Make outbound calls and handle inbound queries in fluent English. Explain products/services to customers clearly...

  • Customer Service Executive

    1 day ago

    Noida, Uttar Pradesh, India Rosier Foods Full time

    Company DescriptionRosier Foods is a premium Indian food brand dedicated to reviving traditional, natural, and nutrient-rich foods using time - honoured methods. We specialize in organic and heritage products such as A2 Vedic ghee, raw honey, stone-pressed oils, and other clean-label essentials rooted in Indian food wisdom.Role DescriptionThis is a full-time...

  • Customer Service Executive

    3 days ago

    Noida, Uttar Pradesh, India Finlite Technologies Pvt. Ltd. Full time

    Noida, Uttar Pradesh, IndiaPermanentService0 - 3 yearsAbout usJob Title:Customer Service ExecutiveJob Description:We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer...