Customer Service

2 days ago

Noida, Uttar Pradesh, India Vrcyn Full time

Job Overview:

We are looking for a dedicated and customer-oriented Chat Process Associate to join our dynamic team. As a Chat Process Associate, you will be responsible for handling customer inquiries through online chat, providing top-notch support and resolving queries in a timely and professional manner. You will play a crucial role in delivering excellent customer service and ensuring a positive experience for our clients.

Key Responsibilities:

  • Engage with customers via live chat, responding to inquiries, resolving issues, and providing product or service information.
  • Ensure that all customer queries are addressed promptly and professionally while maintaining a high level of customer satisfaction.
  • Troubleshoot and resolve technical issues related to products or services.
  • Maintain accurate records of customer interactions and issues in the system.
  • Follow up on customer inquiries, ensuring timely resolutions and offering personalized support.
  • Collaborate with team members and other departments to ensure a seamless experience for customers.
  • Escalate complex issues to higher authorities when necessary.
  • Provide feedback to the management team regarding common customer concerns and potential improvements.

Requirements:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer service or chat support role.
  • Excellent written communication skills and a professional tone.
  • Ability to handle multiple customer chats simultaneously while ensuring quality service.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with CRM systems and customer support tools is a plus.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Flexible to work in different shifts, including weekends and holidays, if required.

Desired Skills:

  • Positive attitude with a customer-centric approach.
  • Ability to stay calm and professional under pressure.
  • Strong interpersonal and teamwork skills.
  • Technical proficiency and adaptability in using various chat platforms and tools.

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