Customer Service Executive

8 hours ago

Noida, Uttar Pradesh, India Livekeeping Full time

Customer Service Executive

Job Description:

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience.

Experience Range:

0 - 3 years

Educational Qualifications:

Any graduation

Job Responsibilities:

  • Handle inbound and outbound customer calls, emails, or chats in a professional manner
  • Resolve customer queries and provide appropriate solutions within defined timelines.
  • Maintain customer records and update necessary information in the system.
  • Ensure high levels of customer satisfaction through excellent service.
  • Escalate complex issues to the concerned department when required.
  • Adhere to company policies and maintain quality standards

Skills Required:

Communication Skills

,

Cold Calling

,

Customer Interaction

Candidate Attributes:

  • 1+ year of customer service experience preferred (Freshers with excellent communication skills can apply).
  • Strong verbal and written communication skills.
  • Good problem-solving and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Minimum 70% in 10th & 12th.

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