Customer Service Representative

7 days ago

Noida, Uttar Pradesh, India Inspire Tech Solutions Full time ₹ 40,80,000 - ₹ 1,74,40,000 per year

Telecaller – Service Advisor (Consumer Durable & Home Appliances)

Location: Noida

Qualification: Minimum 12th Pass

Experience: Fresher to 3 years

Languages Required: Telugu / Tamil (Must)

Job Description – Telecaller (Service Advisor)

We are looking for energetic and customer-focused Telecallers who can communicate fluently in Telugu or Tamil and support customers for consumer durable & home appliance service queries.

Key Responsibilities:

  • Handle inbound and outbound customer calls regarding product service, warranty, installation, and complaints.
  • Provide accurate information and resolve customer queries professionally.
  • Coordinate with field service teams and schedule service visits.
  • Maintain call logs, update CRM, and follow up on pending issues.
  • Ensure customer satisfaction by delivering timely and effective support.
  • Escalate unresolved cases to the concerned department.

Required Skills:

  • Fluency in Telugu or Tamil (mandatory).
  • Good communication and listening skills.
  • Basic computer knowledge (MS Office, CRM entry).
  • Ability to handle customer queries patiently.
  • Positive attitude and customer-centric approach.

Salary:

As per industry standards (based on experience)

Work Location:

Noida

Team Hr

Helpmate

Job Types: Full-time, Fresher

Pay: ₹8, ₹34,433.42 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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