Cec Officer

**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...

Job Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...

**JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

Job Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...

Job Category KMBL Degree Level Bachelor s Degree The CEC Officer plays a crucial role in managing customer relationships and ensuring their satisfaction This position demands strong organizational and communication skills to handle the high volume of incoming customer queries related to consumer durables Join us to make a difference in the lives of our...

DescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate...

Job Description As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

DescriptionAs a CEC Relationship Manager – VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

**Job Role** Ø Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ø Ensure adherence to time schedules (Turn Around Time) Ø Complete the logs specified by the process (End-of-day target) Ø Adherence to Information Security norms & quality process norms. Ø To be aware of and comply with any updates about the process Ø Act...