CEC - Correspondence - NR-Customer Experience Center-Customer Service
7 days ago
DescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate resolutions.Responsibilities Handle a high volume of customer emails, ensuring a quick turnaround time for responses. Efficiently prioritize and manage email inquiries, ensuring a smooth and organized workflow. Provide accurate and informative responses to customer queries, maintaining a professional tone. Escalate complex or sensitive issues to the appropriate teams, ensuring a seamless transition. Maintain a thorough understanding of the bank's products and services to offer accurate information to customers. Collaborate with cross-functional teams to resolve customer issues and provide holistic solutions. Ensure compliance with regulatory and internal guidelines when handling customer data and inquiries. Maintain accurate records and documentation of all email interactions for future reference. Actively participate in team meetings and provide regular updates on email performance and trends. Continuously seek opportunities to enhance customer satisfaction and provide exceptional service.Qualifications A bachelor's degree in a relevant field, such as business, customer service, or communications. 1-2 years of experience in a customer service role, preferably in a banking or financial institution. Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly. Strong organizational skills and the ability to manage multiple tasks simultaneously. A customer-centric approach and a passion for delivering exceptional service. Proficiency in Microsoft Office suite, especially Outlook and Excel. Knowledge of email management systems and CRM tools is an advantage. Ability to work independently and make sound decisions under pressure. Excellent problem-solving skills and a proactive approach to issue resolution. A positive attitude, a strong work ethic, and a commitment to continuous learning and improvement.
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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Sky Global Indian
7 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description - Graduate - Minimum 1 to 2 years of experience in customer service role on email support or calls. - Excellent communication skills - Verbal & Written - Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift - Good listening skills and strong...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
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Cec Officer
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Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree JD - RM - Global Indian Department CEC SKY Branch Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client identify opportunities and matching these opportunities to...
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Sky Global Indian
1 week ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description JD - RM - Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided...
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Cec Officer
4 days ago
Thane, India Kotak Mahindra Full time**Job Role** - Handling concurrent customer queries / complaints primarily for the loans. - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to AHT (Average Handling Time) - Complete the logs specified by the process (End-of-day target) - Adherence to Information Security norms & quality process norms. - To be...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role Handling customer queries complaints primarily on emails letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to time schedules Turn Around Time Complete the logs specified by the process End-of-day target Adherence to...
