Cec - Correspondence - Grievance Redressal Rl-customer Experience Center-customer Experience Center - Customer Service
2 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Job Role Handling customer queries complaints primarily on emails letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to time schedules Turn Around Time Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement Graduate Post Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls Should have experience in handling customer queries request complaints and ensuring customer satisfaction Candidate should have an excellent verbal written English communication Ability to work efficiently in a dynamic environment handling multiple customer queries complaints simultaneously Flexible to get scattered 8 Week Offs in a month with 9hours shift Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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thane, India Kotak Mahindra Bank Full timeDescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate...
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Cec Team Leader
3 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Team Leader - Correspondence - Retail Assets Job Role The Team Lead is responsible for handling a team of Email from RL business One on One call listening Email Audit Social Media responses audit and feedback Drive team s performance by sharing the feedback on a daily basis Ensure strict adherence to the...
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Cec Officer
1 week ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The CEC Officer plays a crucial role in managing customer relationships and ensuring their satisfaction This position demands strong organizational and communication skills to handle the high volume of incoming customer queries related to consumer durables Join us to make a difference in the lives of our...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role Handling concurrent customer queries complaints primarily for the loans Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to AHT Average Handling Time Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role Handling concurrent customer queries complaints primarily for the credit cards Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to AHT Average Handling Time Complete the logs specified by the process End-of-day target Adherence to Information Security norms...
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
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Customer Service Associate
1 day ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
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Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening...
