Cec - Correspondence - Grievance Redressal Cc-customer Experience Center-customer Experience Center - Customer Service
3 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Job Role Handling concurrent customer queries complaints primarily for the credit cards Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to AHT Average Handling Time Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Need to provide end to end resolution to the customer complaint received at grievance or Nodal channel Need to do outcalling while resolving the customer queries or complaints Graduate Need to be having a good product knowledge about the credit card product At least 18 months to 3 years of experience in credit card handling or should be in customer service role Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9 hours shift Good writing skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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Cec Officer
1 week ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree The CEC Officer plays a crucial role in managing customer relationships and ensuring their satisfaction This position demands strong organizational and communication skills to handle the high volume of incoming customer queries related to consumer durables Join us to make a difference in the lives of our...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role Handling concurrent customer queries complaints primarily for the loans Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to AHT Average Handling Time Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality...
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Cec Team Leader
3 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Team Leader - Correspondence - Retail Assets Job Role The Team Lead is responsible for handling a team of Email from RL business One on One call listening Email Audit Social Media responses audit and feedback Drive team s performance by sharing the feedback on a daily basis Ensure strict adherence to the...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role Handling customer queries complaints primarily on emails letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to time schedules Turn Around Time Complete the logs specified by the process End-of-day target Adherence to...
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Customer Service Associate
1 day ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...
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Grievance Redressal Officer
1 week ago
Mumbai, Maharashtra, India Snapmint Credit Advisory Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers,...
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Grievance Redressal Officer
4 days ago
Mumbai Metropolitan Region, India Snapmint Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout SnapmintSnapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers, yet...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Title Service Quality Customer Grievance Audit Process Improvement Department Service Quality Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank...
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Mumbai, Maharashtra, India Kotak Mahindra Full timeJob Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring...
