Cec Team Leader

3 weeks ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree CEC Team Leader - Correspondence - Retail Assets Job Role The Team Lead is responsible for handling a team of Email from RL business One on One call listening Email Audit Social Media responses audit and feedback Drive team s performance by sharing the feedback on a daily basis Ensure strict adherence to the internal control monitoring processes for ensuring timeliness quality and standards as per the bank requirements Manage the day to day operations of the team Monitor the activities to ensure all service levels committed are met and exceeded Publish the daily report to TM and UM Graduate Minimum 1 to 2 years of Team Leader or Team Coach or SME experience in customer service role on email support or calls Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers

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