Sky Service Potential
4 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Sky Channel - Service - Potential - TL Department Customer Experience Center Location Thane Bangalore Noida Reporting Relationship CEC - Team Manager - Inbound Position Grade Team Leader M3 M4 Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Privileged Customers To Attend the inbound calls of customers and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Graduate Preferably 3-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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Sky Service Potential
4 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeSky channel - Service - Potential - RM Department Customer Experience Center Location Thane Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers for Privy league customers High Net Worth clients and process the queries requests to customer s satisfaction To...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...
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Thane, India Kotak Mahindra Full time**Sky channel - Service - Affluent - RM** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - **To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction**: -...
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Sky Service Distribution
4 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeSKY Channel Service - Distribution - RM Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer s satisfaction To identify and convert the...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Key Responsibilities Conduct regular financial and sales audits to ensure data accuracy and compliance with internal policies Analyze audit findings and prepare detailed reports with actionable insights Collaborate with cross-functional teams to identify process gaps and recommend improvements Maintain and...
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Sky Service Ccu
1 week ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Handling customer queries complaints primarily on emails letters and calls for Retail Assets Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to time schedules Turn Around Time Complete the logs specified by the process End-of-day target Adherence to Information...
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▷ Urgent! Sky Service Ccu
4 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL ob Role The Team Lead is responsible for handling a team of Email from RA CDF business One on One call listening Email Audit Social Media responses audit and feedback Drive team s performance by sharing the feedback on a daily basis Ensure strict adherence to the internal control monitoring processes for ensuring timeliness quality and...
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Skin Therapist
2 weeks ago
Andheri West, Mumbai, Maharashtra, India Derma sky Clinic Full time**Job description** Job Title: Skin Therapist (female only) Experience Level: Minimum 3 years Qualification: Experienced Function: Medical Location: Dn Nagar Andheri West, Mumbai (Near DN Nagar Metro) Report to: Derma Sky Clinic Job Summary Derma Sky Skin & Hair Clinic is seeking highly skilled and certified skin therapists at our clinic. As a skin...
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Skin Therapist
2 days ago
Andheri West, Mumbai, Maharashtra, India Derma sky Clinic Full time**Job description** Job Title: Skin Therapist (female only) Experience Level: Minimum 3 years call at 87793 78865 Qualification: Experienced Function: Medical Location: Dn Nagar Andheri West, Mumbai (Near DN Nagar Metro) Report to: Derma Sky Clinic Job Summary Derma Sky Skin & Hair Clinic is seeking highly skilled and certified skin therapists at our...
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Sky Service CCU
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description ob Role : . The Team Lead is responsible for handling a team of Email from RA & CDF business. . One on One call listening / Email Audit / Social Media responses audit and feedback. . Drive team's performance by sharing the feedback on a daily basis. . Ensure strict adherence to the internal control & monitoring processes for ensuring...
