Sky Service CCU
4 weeks ago
Job Description ob Role : . The Team Lead is responsible for handling a team of Email from RA & CDF business. . One on One call listening / Email Audit / Social Media responses audit and feedback. . Drive team's performance by sharing the feedback on a daily basis. . Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. . Manage the day to day operations of the team. . Monitor the activities to ensure all service levels committed are met and exceeded. . Publish the daily report to TM and UM. Job Description : Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills - Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
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▷ 3 Days Left: Sky Service Distribution
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Distribution Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for our valued customers, providing exceptional customer support and ensuring a positive experience. Your primary focus will be on managing and nurturing relationships with our...
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Sky Service Cards
4 weeks ago
Bengaluru, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Cards Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for customers, handling their queries, providing support, and offering an exceptional customer experience. This role is perfect for an individual who is passionate about building...
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3 Days Left: Sky Service Product
2 weeks ago
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Service Product RM will be a vital part of our Sky Channel team, dedicated to delivering an outstanding customer experience. This role involves managing and resolving customer inquiries and issues related to our retail assets sky channel. The successful candidate will play a crucial role in maintaining and enhancing our customer...
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Sky Phygital
2 weeks ago
Chennai, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Phygital Relationship Manager, you will play a crucial role in our sales team, focusing on the Sky Channel-Phygital department. Your primary objective will be to promote and sell Kotak's products and services to potential clients in the Chennai region. This role offers an exciting opportunity to develop and manage client...
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Sky Service Potential
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service Potential Relationship Manager, you will be the first point of contact for our customers, handling inbound calls and queries with professionalism and expertise. Your role is vital in maintaining customer satisfaction and loyalty, ensuring our customers receive the best possible service and support.
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Sky Service Cards
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service Cards Relationship Manager, you will play a crucial role in our Cards department. Your primary responsibility will be to handle inbound calls from customers, providing them with accurate and timely information about our credit card offerings. You will also be expected to upsell and cross-sell our products and services,...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...
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Sky Service Cards
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As a Sky Service Cards Relationship Manager, you will be the first point of contact for our credit card customers, handling inbound calls and resolving their queries. Your role is crucial in maintaining strong customer relationships and ensuring a seamless experience. You will be part of a dynamic team, working collaboratively to deliver...
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Sky Global Indian Classic
4 weeks ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description JD - RM - Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided...
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[Urgent] Sky Service Cards
4 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an RM in our Sky Channel-Contact Centre Inbound department, you will be the voice of Kotak Mahindra Bank Ltd, offering exceptional customer service and support. Your primary focus will be on handling inbound calls from credit cardholders, addressing their queries, and ensuring a positive customer experience. This role is crucial in...