CEC - Correspondence - NR-Customer Experience Center-Customer Service

Job Category KMBL Degree Level Bachelor s Degree Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening...

**CEC Officer - Inbound - Privy** - Department - Customer Experience Center - Location - Thane/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's...

**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...

CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound – Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC – Team Leader - Inbound Position Grade Assistant Manager Job RoleTo Attend the inbound calls of customers in...

Job Description JD - RM - Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided...

Job Description CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role - To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction - To identify and convert...

Job Role: Ø Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ø Ensure adherence to time schedules (Turn Around Time) Ø Complete the logs specified by the process (End-of-day target) Ø Adherence to Information Security norms & quality process norms. Ø To be aware of and comply with any updates about the process Ø Act on the...

**Sky channel - Service - Affluent - RM** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - **To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction**: -...

**Job Role** - Handling concurrent customer queries / complaints primarily for the loans. - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to AHT (Average Handling Time) - Complete the logs specified by the process (End-of-day target) - Adherence to Information Security norms & quality process norms. - To be...

**CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...