CEC Officer

Job Description As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

Job Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYCThe Onboarding Officer - Video KYC-Digital Banking role involves facilitating the digital onboarding process for new customers using video KYC. Responsibilities include verifying customer identity, ensuring compliance with regulatory requirements, and providing a seamless onboarding experience....

CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound – Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC – Team Leader - Inbound Position Grade Assistant Manager Job RoleTo Attend the inbound calls of customers in...

DescriptionJob Role:• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.• To identify and convert the opportunities for cross selling (banking product) on customer's call.• Responsible for quality communication and customer servicing within laid down productivity and service...

Job Description The CEC Officer - Inbound - Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying...

CEC-Relationship Manager-VRM-BRANCH BANKING-VRMCEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking...

DescriptionAs a CEC Relationship Manager – VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

DescriptionJob Role  Ø Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category – A priority customers.  Ø Sources new bank customers through Lead generation model and responsible for conversion from external field support Ø Ensures high levels of customer service orientation and application of bank...

Sales Coach Roles and Responsibilities - Plan, implement and manage sales educational workshops for New hire and On-Floor agents - Design quality sales training programs - Identify needs, strengths and weaknesses and develop sales skills improvement plan - Organize and monitor every sales training - Use various training methods and strategies to for skill...