CEC Officer
23 hours ago
Job Description CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role - To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. - Complete the logs specified by the process (End-of-day target) - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description - Graduate - Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage - Excellent communication skills- Verbal & Written - Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays - Flexible to get scattered 8 Week Offs in a month with 9hours shift - Good listening skills and strong communication abilities. - Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity - Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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CEC Officer
6 hours ago
Hyderabad, Telangana, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre InboundCEC Officer Inbound - Retail AssetsDepartment -Customer Experience CenterReporting -RelationshipCEC Team Leader - InboundPosition Grade-Assistant ManagerJob RoleTo Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's...
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC Officer, you will play a vital role in maintaining the high standards of our Digital Banking services. Your primary focus will be on real-time quality assurance, ensuring that our customers receive timely and accurate support. You will work closely with the Contact Centre Inbound team to enhance the overall customer experience.
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC Officer, you will be the voice of Kotak's Digital Banking division, representing the brand and its products. Your primary responsibility is to handle inbound customer inquiries, provide accurate information, and promote our range of digital banking services and products. You will play a crucial role in enhancing customer...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811 CEC Officer Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...
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Cec Officer
4 weeks ago
Hyderabad, Telangana, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries requests to customer s...
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Onboarding Officer
2 weeks ago
Bangalore, -Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Bangalore, Bangalore, Karnataka, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOnboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYCThe Onboarding Officer - Video KYC-Digital Banking role involves facilitating the digital onboarding process for new customers using video KYC. Responsibilities include verifying customer identity, ensuring compliance with regulatory requirements, and providing a seamless onboarding experience....
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Sky CA Classic
1 week ago
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...
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Customer Experience Center Officer
2 weeks ago
Bangalore, -Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Bangalore, Bangalore, Karnataka, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound – Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC – Team Leader - Inbound Position Grade Assistant Manager Job RoleTo Attend the inbound calls of customers in...
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Relationship Manager
2 weeks ago
Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCEC-Relationship Manager-VRM-BRANCH BANKING-VRMCEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking...
