Customer Relationship Officer

3 days ago

Kochi Kerala, India Funriders Leisure & Amusement Pvt. Ltd. Full time

Responsible for preparing database of customers. The database should include the name, address, phone number,location, category & updating the data in the software. - Responsible to listen actively to client enquiries, empathize with their worries, and ask pertinent questions to ascertain their wants. - Responsible to assess the potential of leads and send them to CRM for categorization them based on their level of interest and profile. - Responsible to collaborate with the sales team to provide them with qualified leads and share relevant customer insights to support the sales process. - Responsible to build and maintain strong relationships with customers, ensuring a positive experience throughout the sales journey. - Responsible to address customer concerns and issues promptly and effectively, coordinating with internal teams to find appropriate solutions. - Responsible to conduct regular follow-ups with leads to provide additional information, overcome objections, and move them further along the sales funnel. - Responsible to update and maintain accurate records of all customer interactions and sales activities using CRM software. - Responsible to work closely with the marketing and sales teams to optimize lead generation efforts and contribute to achieving sales targets. - Responsible to submit daily/weekly/monthly work status report to the reporting manager/management. - Responsible to attend the review meetings as per the review meeting schedule of the organization **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 3 years (required) - Customer service: 1 year (preferred) **Language**: - English (preferred) Work Location: In person **Speak with the employer** +91 8590136203

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