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Customer Relationship Officer

2 weeks ago

Kochi Kerala, India Abj Associates Full time

We are looking for a Yung and Dynamic Customer Relationship Officer with minimum 1 year experience

**Responsibilities**:

- Respond to customer inquiries and provide information or assistance as needed
- Handle customer complaints and work towards resolving them in a timely and satisfactory manner
- Maintain a high level of professionalism in all customer interactions
- Collaborate with internal teams to address customer needs and improve customer satisfaction
- Identify opportunities to enhance customer experience and suggest improvements to processes
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on company policies, products, and services
- Proactively reach out to customers to ensure their satisfaction and address any potential issues

**Qualifications**:

- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Empathy and patience when dealing with customer complaints
- Ability to remain calm and composed under pressure
- Attention to detail and accuracy in documentation
- Ability to work effectively in a team environment and collaborate with internal stakeholders
- Familiarity with customer relationship management (CRM) systems is a plus
- Previous experience in customer service or a related role

**Skills**:

- Strong communication skills
- Customer service orientation
- Problem-solving skills
- Empathy
- Patience
- Attention to detail
- Teamwork
- CRM systems

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person