Customer Relationship Officer

2 weeks ago

Chittoor Kochi Kerala, India Texa International Services Private Limited Full time

Customer Relationship Officer - Education Department

TEXA INTERNATIONAL SERVICES PVT. LTD.

About Us

TEXA INTERNATIONAL SERVICES PVT. LTD. is a leading provider of educational documentation services, specializing in transcript processing and verification for universities worldwide. We pride ourselves on delivering exceptional service and maintaining the highest standards of accuracy and reliability in academic documentation.

Position Overview

Key Responsibilities
- Handle complex transcript-related inquiries from students, universities, and other stakeholders, providing timely and accurate information while maintaining professional communication standards
- Process and verify academic transcripts, ensuring compliance with both institutional requirements and international educational standards
- Develop and maintain strong relationships with university registrar offices and educational institutions worldwide
- Monitor and track transcript requests through our internal systems, ensuring adherence to processing timelines and service level agreements
- Coordinate with internal departments to resolve escalated issues and ensure customer satisfaction
- Maintain detailed records of all communications and transactions in the company's database
- Implement process improvements to enhance efficiency and service quality in transcript processing

Required Qualifications
- Bachelor's degree,
- Excellent verbal and written communication skills with proficiency in English
- Strong attention to detail and ability to handle confidential information with discretion
- Experience in document verification and processing is a plus

Skills and Competencies
- Outstanding interpersonal and problem-solving abilities
- Strong organizational skills with the ability to manage multiple priorities
- Cultural sensitivity and experience working with international clients
- Ability to work independently and as part of a team
- Excellent time management and prioritization skills
- Strong ethical standards and commitment to data privacy

What We Offer
- Competitive salary package
- Health insurance coverage
- Professional development opportunities
- Performance-based incentives
- Collaborative work environment
- Paid time off and holidays
- Career growth opportunities

Work Schedule
- Full-time position
- Occasional flexibility may be required to assist international clients

Location
- Kochi, Kerala

How to Apply

TEXA INTERNATIONAL SERVICES PVT. LTD. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9946626669

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