Customer Relationship Officer

5 days ago

Kochi Kerala, India AVODHA EDUTECH PVT LTD Full time

Provide timely and accurate information to customers regarding products, services, policies, and procedures.
- Resolve customer issues effectively and efficiently, aiming for a satisfactory resolution for all parties involved.
- Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions.
- Regularly communicate with customers to gather feedback, address their needs, and identify opportunities for improvement.
- Personalize interactions with customers based on their preferences, history, and feedback to enhance the overall customer experience.
- Collect and analyze customer feedback, suggestions, and complaints to identify trends, recurring issues, and areas for improvement.
- Collaborate with relevant departments (such as product development, marketing, and sales) to address customer feedback and implement necessary changes or improvements.
- Develop and implement strategies to increase customer retention and loyalty, such as loyalty programs, special offers, and personalized promotions.
- Proactively reach out to at-risk customers to prevent churn and encourage continued engagement with the organization's products or services.
- Identify inefficiencies or pain points in the customer support process and propose solutions to streamline operations and improve overall efficiency.
- Work closely with cross-functional teams to implement process improvements and optimize the customer support workflow.
- Provide training and guidance to other team members or departments on best practices for customer interaction, conflict resolution, and relationship management.
- Stay updated on industry trends, customer service techniques, and product knowledge to continually enhance skills and knowledge relevant to the role.
- Maintain accurate records of customer interactions, feedback, and resolutions using customer relationship management (CRM) software or other tracking systems.
- Generate reports on key performance indicators (KPIs) such as customer satisfaction scores, response times, and resolution rates to monitor performance and identify areas for improvement.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 7012124413

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