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Customer Relationship Officer

3 weeks ago

Kochi Kerala, India Zeak us solution Full time

**Key Responsibilities**:

- Build and maintain strong relationships with customers to ensure a high level of satisfaction and loyalty.
- Address customer inquiries, complaints, and concerns in a professional and timely manner.
- Provide guidance and assistance to customers regarding products, services, and company policies.
- Ensure that all customer interactions are positive and service-oriented.
- Handle customer feedback effectively, ensuring that issues are resolved quickly and efficiently.
- Coordinate with the sales and support teams to meet customer needs and expectations.
- Achieve customer service targets and contribute to the company’s overall performance.
- Maintain accurate records of customer interactions and feedback.

**Requirements**:

- **Qualification**: Minimum **+2** or above.
- **Experience**: Minimum **6 months to 1 year** of experience in **retail** or customer service.
- Strong **communication skills** in Malayalam and English (both verbal and written).
- Ability to handle customer queries and complaints with professionalism.
- Ability to work in a fast-paced environment.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6282664670