Customer Relationship Officer

2 weeks ago

Kochi, India Medcity International Academy Full time

We are looking for an earnest customer relationship officer to initiate and nurture steady, mutually beneficial relationships with our clients. As a customer relationship officer, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM software to document your progress, which ought to be accessible to pertinent internal divisions.

To be successful as a customer relationship officer, you should ensure alignment between our organization's objectives and each client's needs. Ultimately, an indispensable relationship executive will take ownership of their work, including their role in promoting clients' interests.

Job Responsibilities:

- Contacting with potential clients to gauge the utility and viability of prospective working relationships.
- Ensuring regular contact with existing clients to maintain our company's presence.
- Repairing disengaged or fractured relationships.
- Conducting in-depth needs assessments to better understand each client's requirements.
- Identifying a range of our offerings that could meet the goals and values of each client.
- Proposing and deliberating potential solutions in consultation with clients.
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Settling clients' concerns in a swift and professional manner.
- Harnessing internal relationships to better address clients' needs and to maximize our profits.

**Requirements**:

- Degree in marketing, finance, communication, or a similar discipline.
- Prior experience as a customer relationship officer, ideally in a similar organization.
- Familiarity with CRM software and procedures.
- In-depth knowledge of effective sales and negotiation tactics.
- Outstanding verbal and written communication.
- Ability to forge profound working relationships.
- Strong interpersonal and collaborative skills.
- Strong language and convincing skills

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9745715333

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