Customer Support Agent

6 days ago

Noida Uttar Pradesh, India Krishna HR solution Full time

Job Title: Customer Service Executive (Go Magenta - US Telecom Chat Process

Location: Noida, Sector 60

**Job Description**:
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

Salary - 40K - 45K CTC

**Requirements**:
~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Ability to work graveyard shifts.

~Immediate joiners preferred.

~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

Note: No cab facilities or meal provisions.

Interview Details:
Time: Between 3:00 PM - 8:00 PM

Why Join Us?

1.Engage with a dynamic and supportive team in the US telecom sector.

Develop your skills in a blended customer service role.

2.Competitive environment that values efficiency and customer satisfaction.

If you are ready to take on the challenge and can join immediately, we invite you to walk in for an interview. Start your journey with and advance your career in customer service.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9229522643

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