Customer Support Representative

1 day ago

Sector Noida Noida Uttar Pradesh, India NEET SUPPORT Full time

**About NEET Support**

**Key Responsibilities**
- **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively.
- **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service.
- **Database Management**: Update and maintain accurate records of customer interactions in the CRM system.
- **Feedback Collection**: Gather customer feedback to improve services and enhance customer satisfaction.
- **Collaboration**: Work closely with the counselling and business development teams to address complex queries or escalate cases when required.

**Requirements**:

- **Education**: Bachelor’s degree in any discipline (Graduates from Education or Communication backgrounds preferred).
- **Experience**: Fresher to 2 years of experience in a customer service role, preferably in the education or EdTech industry.

**Preferred Skills**
- Exceptional verbal and written communication skills.
- Strong problem-solving skills with a customer-first approach.
- Proficiency in using CRM tools and Google Workspace (Docs, Sheets, etc.).
- Ability to multitask and handle high-pressure situations with professionalism.

Familiarity with NEET exams or the education sector is a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9220429079
Application Deadline: 31/12/2024
Expected Start Date: 31/12/2024

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