Customer Support Representative
3 days ago
Responsibilities:
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
**Requirements**:
- Bachelor's degree in sales, marketing, or related field with 70%.
- 0-3 years’ experience in customer support or similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
Pay: ₹9,646.73 - ₹32,496.98 per month
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Total Experience?
- 10th Percentage?
- 12th Percentage?
- Graduation Percentage?
- Current CTC?
- Notice Period?
Work Location: In person
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