Customer Support Representative

11 hours ago

Ghaziabad District Uttar Pradesh, India helpgini Full time

**Customer Support Representative** **Location: - UPSIDC Industrial Area MG road Ghaziabad-201015** **Timings: - 9:00 A.M TO 6:00 P.M** **Salary: - 15-22 KPM** **Experience: - 06 months - 1 Year** **Key Responsibilities**: => Identify and assess customers' needs to achieve satisfaction. => Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the issue. => Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution. => Keep accurate records of customer interactions, transactions, comments, and complaints. => Provide product information and technical assistance to customers. => Maintain a high level of customer satisfaction and uphold company values. => Contribute to team effort by accomplishing related tasks and goals as needed. **Qualifications**: - Any Graduate - Excellent oral and written communication skills - Proficient in MS Office - Strong organizing and time management skills - Customer service skills - Customer handling skills - Ability to work well with a team - Maintain a positive attitude focused on customer satisfaction - Proven customer support experience or experience in a similar role. - Strong problem-solving abilities and attention to detail. - Ability to multi-task, prioritize, and manage time effectively. - Ability to work effectively in a fast-paced environment. **Benefits**: - Competitive salary - Training and development opportunities - Friendly and collaborative work environment **WhatsApp at: - 9315173463** **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Schedule: - Day shift - Monday to Friday - Morning shift - Weekend availability - Weekend only **Experience**: - Customer Support Representative: 1 year (required) Work Location: In person

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